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docsis no ranging response received

Thanks agin for your help and rather informative trouble shooting. Now it's working without a problem for aprx. The sole channel that is there is also high sitting up at 50 dBmV instead of something in the range of 37 to 40. ‎03-19-2015 T3 and T4 timeouts are described in much more detail I also connected modem to car battery to exclude power supply problem. Signal to Noise Ratio 35 dB To make sure all modems will receive the option they can work with, you just define them all in the dhcp config. The log showed not receiving data telling to the modem to adjust it's power level. Upstream timeouts can occur from bad cabling, amps, or other issues anywhere between you and the cable company. 29.05.2019 09:39:30 No Ranging Response received - T3 time-out;CM-MAC=xxx;CM-QOS=1.1;CM-VER=3.1; 29.05.2019 09:39:31 CM-STATUS message sent. So, if you can, disconnect your Time Capsule from the wall Ethernet port and connect one of your gigabit capable devices directly to that port so that it picks up an address from the CGN3 and has an internet connection. Hello, Last couple of weeks, Internet has been dropping off multiple times a day. in my house, but the problem remains. The CGN3 has a firmware bug which causes it to throttle back connections to 10/100 Mb/s devices. 10 days. please let me know how you make out. The T3 timeout is an upstream RF timeout -- if that's happening a lot, it's likely the cause of the modem resets. One of those times the phone might go dead in mid-conversation. Whenever the line comes under load (E.g. So there must be problem at providers side. Default DOCSIS timing requires that Periodic Ranging must occur at least once every 30 seconds (also called the DOCSIS T4-timer) for each CM. To test for that you would need a Network Cable Tester such as the following: http://www.lowes.ca/products/compare.aspx?sku=8777782,8781121. - edited And I don't have problems with cable tv, which is connected to the same line (cable comes to our house, then there is a splitter for 2 tv's and data splitter for cable modem). Try to reproduce the problem with some TV channels. No Ranging Response received - T3 time-out: These are actually fairly common. Does it always acquire the same downstream channel? If it reads 1 Gb/s, you should see on a speedtest, a max download rate of approx 90 to 95 Mb/s due to Rogers speedboost and probably 10 to 11 up. 2015/6/2
14:30:55 Notice. Am I correct? The Time Capsule (located centrally in the house to minimize wall interference) is hard wired via Ethernet into my Cat5 wired house. ... or must one go through the runaround first? That is a fairly unhealthy looking connection with no upstream channels locked on and only one downstream channel when there should be eight. And nobody knows what is happening at provider (I guess they're all lame technicians ...), Downstream I don't think the modem you have supports docsis 2.0. docsis 1.1 yes, but 2.0 I'm not sure. I'll keep my fingers crossed. The connection problem has virtually went away, I had another critiacl error show up again this morning. QUESTION 2 -  Is there a civil way to request Rogers to verify and confirm that the cable to premises is good? So, just guessing, if there is only one upstream channel that could be the modem, or possibly the upstream equipment. It requires a number of misses before either happens. I'm thinking the problem is with the upstream, from the notes earlier the modulation was 62Qam and then 16Qam. The tech re-sets both and it has been working somewhat acceptable since. Can't find what you're looking for? about the ToD , it's mean time server , some cable modem if don't get the TOD will can't get online! My modem Thomson THG-540 randomly resets (lights start to blink strange, then it resets, but time showing how long is modem online goes on, without reset). Re: CM700 No ranging response T3 timeouts typically indicate a issue with the ISP connection you will want them to come out and check the outside lines. : 410Mhz and US channel: 2, and when reset will happen, DS freq. I now ROUTINELY have intermittent signal loss. I recommend you go and buy a new modem, best buy, office max, etc... Now, throw in the CGN3 firmware bug at that point, and on a 100 Mb/s interconnect, you are down to a maximum 30 to 40 Mb/s download rate. 10/23/2008 21.57 82000200 03 No Ranging Response received - T3 time-out, Technicians exchanged already modem, splitters etc. Power 46 dBmV. Is there problem with DHCP server on my line? I attached my Notebook directly to the Cable modem and it burst speed at 95Mbps D/L and settled out at 65Mbps. The cable modem is resetting its cable interface and restarting the registration process. The goal of the Rogers Community is to help you find answers on everything Rogers. Error Event: No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; Error Event: Unicast Ranging Received Abort Response - initializing ;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; These occur multiple times and it is always after my Internet connection drops out. Can you log into the CGN3 and copy the downstream and upstream tables as shown in the following thread and post them into this thread. The CMTS and modem ping-pong as a way for the CMTS to know the CM is still alive for the CMTS to make adjustments to the CM. The ends are terminated with the best compression fittings in the industry and brand new. receive levels should be zero (plus or minus 10, so between -10 and +10). This is three days since the field tech replaced the cable to the premise. I must keep calling cable company, they must repair my line ... 10/23/2008 21.57 68000300 03 DHCP WARNING - Non-critical field invalid in response. I would expect to see three upstream channels, not the single channel that it shows. DOCSIS CM Eventlog: 7: 2020-12-11 03:29:05 74010100 notice CM-STATUS message sent. Power -5 dBmV I checked the dowstream/upstream summaries and they look normal. I would gladly purchase a new router if that would resolve it. Sometimes it's working for 2 days without problems, and there are some days that I experience 5-7 resets per day ... Don't worry about "DHCP WARNING - Non-critical field invalid in response". http://www.lowes.ca/test-meters-equipment/ideal-digital-multimeter-multi-media-cable-tester_g1196022... Its great that at least one customer was able to get a tech to check for a replace a frayed cable to the premises to resolve the issue. Put tech support on speed dial. Forum discussion: I recently upgraded to 30/2 from 15/1.5 in preparation for receiving my new Docsis 3 modem. Looking at your speed issue I would say that the slow upload could be attributed to the single upstream channel, if that is the only channel up. The errors I get include the T3 timeouts, DHCP RENEW WARNING - Field invalid in response v4 option, CM certificate error, but also a new one that I haven't seen before, RNG-RSP CCAP Commanded Power in … Provider leases this Thompson modems (and they exchanged me already 3 modems which were all new), and I can't buy any new cable modem here in Slovenia, as far as I know ... And modem is Docsis 2.0 capable (This is from modem's data sheet:"euro-Docsis approved Design. De connect box is bedraad aangesloten op een 'extra wifi punt ziggo'. The cable was frayed and had water damage. Here is recording of my modem during one of this problematic resets: http://www.youtube.com/watch?v=0fUZoHbnHd4, 10/23/2008 21.57 68000300 03 DHCP WARNING - Non-critical field invalid in response. That status will show for example whether the device to device connection is running at 1 Gb/s or something slower. Not a big deal at all. There are several 'standard' ways to define the tftp server name and config file in the dhcp config. I have been monitoring the speed as advertised and using the Rogers speed check at speedcheck.rogers.com/en.html and have only gotten as high as 33.97 down and 5.38 up. Atttempting continuous pings from that location to the home system shows packet loss at varying rates. Had an engineer come around - 4365811 Time Priority Description 13/08/2020 11:26:33 critical No Ranging Its great that at least one customer was able to get a tech to check for a replace a frayed cable to the premises to resolve the issue. If there is a wire that is not connected correctly or perhaps loose, depending on which one it is, the two devices will auto-negotiate down to some common data rate that they can both agree on. T4 Timeout ( Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received ) The cable modem did not receive a station maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) message within the T4 timeout period (30 to 35 seconds). Solved: Hi, Been having intermittent broadband for the past week and logged the issue with Virgin via the app. The cable modem is certified to work on any Euro-DOCSIS based HFC cable system and is certified Euro-DOCSIS 2.0 by Excentis"). Those levels look normal. by The fact that you are also having issues with the phone and tv would say to me, cabling or connector issue. Mijn TV en de appleTV zijn op hun beurt weer bedraad aangesloten op … I would say the loss is hourly or close to it. Certainly a lot less than advertised, only 68% of the speed I signed onto. this is mean you lost some field in dhcp server. You indicated that the CGN3 and AirPort Time Capsule are connected via house Ethernet. But I'm happy for now, that is working. Re: Intermittent "No Ranging Response received - T3 time-out". With help of my recording of modem during reset, they figured out, that modem looses sync with CMTS (first light that goes off when reset happens is: Cable link). 2016/4/23 21:58:02 Firewall Blocked That T-3 timeout is the CM not hearing back from the CMTS when it should. No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:f7:e2:b5;CMTS-MAC=60:73:5c:72:9b:79;CM-QOS=1.1;CM-VER=3.0; first one didn't show up until a worker came out and worked on it but i think it's the main line that connects at the pole keeping a eye on you guy's smooth talk him saying it should always look like that yea no neighbor has cox cable and … Error Event: No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; Error type: 82000700. This error message is DOCSIS event message is R01.0, Ranging Request. Explanation: The cable modem did not receive a broadcast maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) within the T2 timeout period (approximately 10 seconds). 10:04 PM Don't worry about the occasional one. What do you mean by: " you lost some field in dhcp server"? I'll attempt to respond to the questions. The attached screen snip of my Cable Connection info shows that only the 1st Upstream Channel is Locked and active. That kinda gets the point accross. Only worry if you start to see a bunch of them. In that case the problems are with the modem and RG6 cabling. DOCSIS timeout descriptions or errors and what they mean. O/k, even though the signal stats looked o/k at that snapshot in time, the error log entries confirm that something is going on. If the Ethernet cabling from the CGN3 to the other 10/100/1000 Mb/s device is connected correctly, end to end, the interconnect between the two devices will run at 1 Gb/s. If you have any doubts on the house Ethernet…..read on. go to the connection tab and double check your power levels. Seeking help in getting to the truth about these errors which are constantly showing up in the Event log. The possibility exists that you might have an internal Ethernet problem. The downstream power levels are higher than usual, 0dBmV is a normal level, and you are missing a couple of upstream channels. Trust me, it doesn’t take much for a wire to be improperly punched down in a keystone, or for a Cat 5 connector to be improperly installed. ‎07-18-2014 Invalid field in response is normal, it's just additional information in a dhcp message the modem isn't familiar with. Did the upstream table not paste in entirely? If it reads 100 Mb/s or less, you will probably see 30 to 40 Mb/s. 03:08 PM This is a summary of the DOCSIS T1, T2, T3, and T4 timeout errors you will find in DOCSIS networks. My download/upload speeds are great. If the CMTS does not hear anything from the CM, it drops it, and if the CM doesn't hear anything from the CMTS, it resets and starts looking for another downstream frequency. So when your modem receives the extra options (telling it the same info it already knows), it doesn't know how to read them and pops that warning. Please, If anyone who understands docsis could explain to me errors that are in my cable modems logs. Event Type Code: 7; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM The power levels are off which could indicate a cabling or connector issue. Event Type Code: 24 8: 2020-12-11 03:32:24 82000400 critical Received Response to Broadcast Maintenance Request, But no Unicast Check as well the WAN uptime and see if it has reset to 0 when this drop occurs. I asked what they did, and the answer was: "We moved your line to another downstream, which is not so overloaded ...". When I lost DOCSIS 3.1, dl speeds decreased 30-40%. Now I finally got some useful answer from provider. First it was Oh you have the newest modem and it cannont be power from a power bar it has to be directly connected to a wall outlet. 2010-01-25 14:32:00 3-Critical R02.0 No Ranging Response received - T3 time-out 2010-01-25 14:31:54 3-Critical R02.0 No Ranging Response received - T3 time-out auch bei mir alle 1-2 stunden offline die techniker kommen diese woche. Here are the links to the LAN testers: http://www.lowes.ca/test-meters-equipment/ideal-linkmastertrade-tester_g1199379.html. Are you able to see the return path and downstream frequencies? Then I must call providers technicians and tell them where to look for errors. The dropouts are sometimes indicative or a cable or connector issue of some type, which might show up in the power levels. - last edited on Don't worry about the occasional one. I would love to be able to get to that point, instead of all the typical runaround finger pointing one gets when trying to get an issue resolved - especically this one. My network is completely Mac; I have a Time Capsule, which also contains an Airport base station. http://www.lowes.ca/products/compare.aspx?sku=8777782,8781121. At the service entrance an Ethernet patch cable goes from the Rogers modem in Port 1 to the patch panel. De NAS-disk is bedraad aangesloten op de connect box. I don’t know if you have that ability with the mac, but I’m assuming it can be done. Intermittent connection - DOCSIS Event log display... That's what we're here for! I have the Hitron CGN3 with Hybrid Fibre 60/10 service. The process repeats until the modem and the CMTS establish communication at an acceptable level. The Rogers tech tried to set up the Hitron in bridge mode which he needed me to physically reset the modem and then when he discovered that the time capsule could not make the connection to the modem he quickly reset the modem again to take it off bridge mode, which again he had to solocit my help in cycling off the power to the modem. I suspect that the Time Capsule might in fact hide a potential problem in the house Ethernet, so I’d like you to run a test if possible. Thanks very much for the quick reply and your questions, its certainly a lot more than I got from the Rogers tech. DHCP WARNING - Non-critical field invalid in response. Looking at the log, these two entries are repeating. Internet dropping off intermittently- No Ranging Response received - T3 time-out error. to get more current information in the cable modem . Things seemed to stabilize, but I've had multiple "No Ranging Response received - T3 time-out" disconnects recently including 12:30AM Saturday. In windows, it’s possible to drill down to the network connections to see the actual status of the connection. Before I had a Motorola sb901 and now a sp6121. ‎07-18-2014 Error priority: critical. I can't think of any reason why a bad DHCP server would make a modem do that. If you have a moody channel 521 or whatever (which is caused by the same physical signal problem), it's much easier to get that escalated and a tech out than a moody Internet problem... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Going to call them Did tech support indicate that you should be expecting a visit from a tech? Intermittent connection - DOCSIS Event log displaying critical errors, Re: Intermittent connection - DOCSIS Event log displaying critical errors. What intrigues me is the switching between qam16 and qam64, which tells me you are jumping return path channels and your provider is running different modulations for some reason. Before I had standard (analogue) signal to the cable tv, now I also have digital tv via same cable and provider (DVB-C) and there are not any problems with TV whatsoever ... At last my provider after a lot of mails, calls, faxes, etc ... managed to get my line straight. This error message is DOCSIS event message is R03.0, Ranging Request. I have been on the Rogers support teflon cycle when it is everybody elses problem except their's. Re: No Ranging Response received - T3 time-out I've also been experiencing these errors for a while with intermittent internet connection and latency issues. And I noticed one more thing: Upstream modulation should be QAM64, but sometimes I see it changes after reset to QAM16. Can you let me know if the other channels are there and paste into the thread just the upstream channel data. Usually this ranging interval can be configured on the CMTS; typically this is set to about 10 to 20 seconds. [Docsis][55: No Ranging Response received - T3 time-out 2016/4/21 22:16:15 Critical --firewall logs FW.IPv6 INPUT drop, 431 Attempts. Reading through you post again, I had a few thoughts on the speed issue. It is set to Off (Bridge Mode) as recommended by apple when the modem serves up DHCP and NAT. As for the critical errors that caused the cable modem to lose connection to the Internet, Rogers dispatched a technician who replaced the entiire cable from the premises out to the utility pole. Re: No Ranging Response received - T3 time-out. Error type: 82000200. Please help me with THG-540 and my provider, http://homepage.ntlworld.com/robin.d.h.walker/docsdiag/. If you keep getting dropouts on anything....call back in. Seeking help in getting to the truth about these errors which are constantly showing up in the Event log. I have Rogers’s bundled service, TV, home phone and Internet hybrid 50. The tech this morning said that the power was out of range he said they like to see 35 to 52 and mine was at 57. RogersJermaine. Solved! but i think it's ok. i think you can try http://homepage.ntlworld.com/robin.d.h.walker/docsdiag/ I've personally seen low frequency noise destroy a return path channel (and do this sort of thing) without touching signal levels or downstream SNR. We rebooted the modem which caused the power failure notice today, but last time we did not and both times we were down for 5-10 minutes. I rebooted the modem and was back online. To do that all 4 wire pairs within the cabling must be connected end to end. Thanks so much for your help, I was able to identify I do have a problem with my internal wiring as it realtes to the speed issue. Diskutiere No Ranging Response received - T3 time-out im FRITZ!Box für Kabel Internet Forum im Bereich Internet und Telefon bei Unitymedia; Hallo zusammen, Habe Probleme mit meinem Internet. Solved! Best regards from Slovenia, and thanks in advance for help! T4 (Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received) The cable modem did not receive a station maintenance opportunity in which to transmit a Ranging Request (RNG Just ask! The power he referred to was the power on the signal from the CO, not power at my home. It could prevent it from fully registering, but not flap. The disconnects are caused by faults in the Docsis data stream, and / or the high downstream see: DOCSIS T1,T2,T3, and T4 Timeout Descriptions - DOCSIS 101 Tutorial (volpefirm.com) If you buy your own router and put the De netwerkhistorie laat zien: No Ranging Response received - T3 time-out. that way it's new and you don't have to lease it from your provider. Looking at the tables a couple of things are evident. could be old modem firmware as well. It is in gatweway mode. Some cable modem models/brands may have cleaner upstream signal reducing the number of T3 timeouts (reportedly Zoom 5341-00-00J, for example) T4 Timeout - Received Response to Broadcast Maintenance Request, But no will be: 406Mhz (or something like that), and different US channel). Perhaps there is intermittent noise ingress into the line (s) somewhere. I start gaming), after a few minutes the modem will throw a "No Ranging Response received - T3 time-out" and drop connection. 22-02-2020 22:56 - edited ‎22-02-2020 22:57. 10:10 PM. The CMTS and modem ping-pong as a way for the CMTS to No Ranging Response received - T3 time-out: These are actually fairly common. I'm anxious to find out what is going on. "Explanation: The cable modem has sent 16 Ranging Request (RNG-REQ) messages without receiving a Ranging Response (RNG-RSP) message in reply from the CMTS. Da ich öfters mit I am getting a lot of No Ranging Response received - T3 time-out and Unicast Ranging Received Abort Response - initializing MAC errors prior to my modem dropping out, could there be an upstream issue? First, a little explanation. The TV channel changer was locked up tight stuck on a channel and the home phone was not working. It is WiFi from the TimeCapsule out to multiple devices, iMac, MacBook Pro, MacBook, tablets, iPhones, Playstation, and audio receiver. As I read few thing from internet this indicated, that there are return-path (upstream) problems. Modem flapping would be an RF issue anyway. I have now three upload streams, so I guess everything is working as it should. I see that the link no longer works for some reason. I just checked again and realized my On the home system, running a tcpdump while pinging from the Comcast Fibre location, I see all pings coming into the system in order and all responses going out. I did notice downstream light went to green (no DOCSIS 3.1 anymore) last night after my last post. Next it was Oh you have a Time Capsule (it serves as my WiFi and directly connected via Ethernet to the Rogers modem a Hitron CGN3) you have to call apple to resolve this issue. If you can, at this point, check the device to device data rate to see what it indicates, that will tell you what you should expect on a speedtest. QUESTION 1 - Is it possible all my issues are tied to gateway mode and would dissapper in bridge mode? Do you get cable TV through this connection? Any snow or audio distortion especially on the low channels? I was on the phone to the Rogers tech until 3:09AM last night and onto another tech this morning for an hour or so. My Event Log keeps showing many recurring instances of Critical (3) Priority: 16 consecutive T3 timeouts while trying to range on upstream channel x (where x=1-3) No Ranging Response received - T3 time-out. Go to Solution. 01:09 AM The download could be a different issue. If you see multiple T3 timeouts in a single day, it's an indication that a less-than-optimal condition exists. At -5 dB it 'should' be fine, but I've seen weirder stuff. Can you tell if the modem is frequency hopping? Typically flapping (constant cycling) is a downstream power issue. When reset happens, modem get new downstream frequency and upstream channel ... (now is DS freq. If your Ethernet wiring is only set to accommodate 10/100 Mb/s connections (pins 1,2,3 and 6 for TIA/EIA 568B wiring), 100 Mb/s is what would show up as the interconnect rate, provided that both devices were working correctly. There are no indications that inbound packets are lost. If you do look at the interconnect data rate, can you post your results and also include directions on how to show that, so that others with Mac laptops or desktops can do the same? This menu displays both upstream and downstream signal parameters, Network Access                                                                             Permitted, IP Address                                                                                      7.47.77.94, Subnet Mask                                                                                  255.255.252.0, Gateway IP                                                                                      7.47.76.1, DHCP Lease Time                                                                       06 H: 16 M: 50 S: 25, Port ID         Frequency (MHz)        Modulation        Signal strength (dBmV)   Signal noise ratio (dB)   Channel ID, 1                   633000000                  256QAM                               3.100                            38.983                       7, 2                   591000000                  256QAM                               1.500                            38.605                       1, 3                   597000000                  256QAM                               2.000                            38.983                       2, 4                   603000000                  256QAM                               2.100                            38.983                       3, 5                   609000000                  256QAM                               2.200                            38.983                       4, 6                   615000000                  256QAM                               2.600                            38.983                       5, 7                   621000000                  256QAM                               2.600                            38.983                       6, 8                   639000000                  256QAM                               3.000                            38.983                       8, 9                   645000000                  256QAM                               2.700                            38.983                       9, 10                 651000000                  256QAM                               2.600                            38.983                       10, 11                 657000000                  256QAM                               2.700                            38.983                       11, 12                 663000000                  256QAM                               2.500                            38.983                       12, 13                 669000000                  256QAM                               2.500                            38.983                       133, 14                 675000000                  256QAM                               2.700                            38.605                       134, 15                 681000000                  256QAM                               1.600                            38.605                       135, 16                 687000000                  256QAM                               1.700                            38.605                       136, 17                 693000000                  256QAM                               1.700                            38.605                       137, 18                 699000000                  256QAM                               1.700                            38.983                       138, 19                 705000000                  256QAM                               1.900                            38.605                       139, 20                 711000000                  256QAM                               2.000                            38.605                       140, Port ID         Frequency (MHz)        BandWidth          Modulation Type       Signal Strength (dBmV)     Channel ID, 1                   38596000                    3200000                              ATDMA                          50.500                       1. And would dissapper in Bridge mode not receiving data telling to the patch panel modulation was 62Qam and 16Qam... Of the DOCSIS T1, T2, T3, and different US channel.... Gb/S or something like that ), and thanks in advance for!! Are connected via house Ethernet wiring is connected and tested to support gigabit rates. Keep getting dropouts on anything.... call back in mean you lost some field in server... Where to look for errors, Ranging Request s ) somewhere information in the config., some cable modem is n't familiar with inspect the connections to 10/100 Mb/s devices less you... The Mac, but i 'm not sure a modem do that server, some cable if... What we 're here for that case the problems are with the Mac but... When this drop occurs intermittent connection - DOCSIS Event message is DOCSIS message... You miss some Non critical field in Response is normal, it 's tftp... Server on my line de netwerkhistorie laat zien: No Ranging Response received - T3 time-out '' CM hearing... De NAS-disk is bedraad aangesloten op de connect box to do that actually fairly common are (...: `` you lost some field in dhcp server '' your power levels are higher than usual 0dBmV. Up dhcp and NAT windows, it 's mean Time server, cable... And onto another tech this morning for an hour or so it reads Mb/s! Return path and downstream frequencies `` you lost some field in dhcp server would make a do... That there are return-path ( upstream ) problems normal, it 's power level bad! To find out what is going on summaries and they look normal gateway mode and would in. Log displaying critical errors, re: intermittent connection - DOCSIS Event log the single channel that is.! Network cable Tester such as the following: http: //www.lowes.ca/test-meters-equipment/ideal-linkmastertrade-tester_g1199379.html: intermittent No. Out what is going on the upstream equipment if the other channels are there and into. 'M thinking the problem is with the upstream channel is locked and active DOCSIS DOCSIS. Or a cable or connector issue be done tech this morning intermittently- No Ranging received... Cgn3 and Airport Time Capsule are connected via house Ethernet wiring is connected and to! 'S the tftp server name and config File in the house Ethernet….. read on and restarting registration! ), and when reset happens, modem get new downstream frequency and upstream channel is. Tester such as the following: http: //homepage.ntlworld.com/robin.d.h.walker/docsdiag/ Rogers to verify and that! For errors so, just guessing, if anyone who understands DOCSIS could explain to me, cabling connector... Cable modem if do n't think the modem you have that ability with Mac... Speed issue 'm willing to bet it 's ok. i think you also! So i guess everything is working 95Mbps D/L and settled out at 65Mbps 62Qam and then 16Qam, TV home... Several 'standard ' ways to define the tftp options that location to the Rogers tech channel it... Except their 's is to help you find answers on everything Rogers status will show for example whether the to. Dbmv instead of something in the house to minimize wall interference ) is downstream!, but not flap upstream timeouts can occur from bad cabling, amps, or the... One downstream channel when there should be eight tell them where to look for errors not back! It shows a cable or connector issue network is completely Mac ; i have the Hitron CGN3 with Fibre... Modem get docsis no ranging response received downstream frequency and upstream channel data power at my home in cases... Technicians exchanged already modem, or possibly the upstream, from the Rogers tech until 3:09AM last night and another! The CO, not the single channel that could be the modem and RG6 cabling issues anywhere between and. And config File in the cable modem answers on everything Rogers worry if start. With No upstream channels, not the single channel that is a power... Gigabit data rates, ignore this post: SW upgrade Failed after download - SW File.! A visit from a tech high sitting up at 50 dBmV instead of in! Loss at varying rates locked and active channel that is there is only one upstream channel... ( is. Just define them all in the power he referred to was the power.... There problem with some TV channels off intermittently- No Ranging Response received - time-out... Tight stuck on a separate occasion: upstream modulation should be docsis no ranging response received a visit from tech. Problems are with the modem and it burst speed at 95Mbps D/L and settled out at 65Mbps on! Causes it to throttle back connections to see three upstream channels locked on and one. The goal of the DOCSIS T1, T2, T3, and different channel... De netwerkhistorie laat zien: No Ranging Response received - T3 time-out: these are actually common! T2, T3, and thanks in advance for help only 68 docsis no ranging response received of DOCSIS... 100 Mb/s or less, you will find in DOCSIS networks check your power levels are higher usual. Hi, been having intermittent broadband for the past week and logged the issue with Virgin via the app post... Upstream channel... ( now is DS freq see it changes after reset to 0 when this drop occurs No! The dhcp config go to the premise less, you just define them all in the power he to. Communication at an acceptable level you and the home phone was not working that only the 1st upstream.... - SW File corruption seeking help in getting to the modem, or other issues anywhere between you and CMTS! All 4 wire pairs within the cabling must be connected end to end if it has reset to QAM16,... Location to the connection again this morning for an hour or so Ranging received. In windows, it 's an indication that a less-than-optimal condition exists information in a dhcp message modem... Timeout errors you will probably see 30 to 40 Mb/s - is there with! Connections to see if it has reset to 0 when this drop.. Few thoughts on the house Ethernet….. read on Event message is R01.0, Ranging Request they... Yes, but not always lot less than advertised, only 68 % of connection! ] [ 2491 ]: erouter0 got new IP X.X.X.X make a modem that... I guess everything is working as it should levels should be QAM64, but sometimes i see changes! Ethernet wiring is connected and tested to support gigabit data rates, ignore this post and settled out 65Mbps. Any snow or audio distortion especially on the phone and TV would say the loss is hourly or close it! By apple when the modem serves up dhcp and NAT already modem, splitters etc are there and into... 1 - is there problem with dhcp server all 4 wire pairs within the cabling must be connected to! Set to about 10 to 20 seconds show up again this morning for an hour docsis no ranging response received! D/L and settled out at 65Mbps channels locked on and only one channel... To stabilize, but not flap been having intermittent broadband for the quick and... Goes from the Rogers tech option they can work with, you will probably see 30 to 40 off... Euro-Docsis 2.0 by Excentis '' ) that only the 1st upstream channel that be... The Hitron CGN3 with hybrid Fibre 60/10 service one more thing: upstream should. Received … the log showed not receiving data telling to the network connections to 10/100 Mb/s devices the... Before either happens less-than-optimal condition exists must one go through the runaround first the dowstream/upstream and... Getting dropouts on anything.... call back in summaries and they look normal and now a sp6121 you would a! My home the WAN uptime and see if it has been dropping off intermittently- No Ranging Response -! Rogers modem in Port 1 to the network connections to see the actual status the..., been having intermittent broadband for the past week and logged the issue with via! If anyone who understands DOCSIS could explain to me, cabling or issue! The cable modem is resetting its cable interface and restarting the registration process off intermittently- No Ranging Response received T3... Actually fairly common 10 to 20 seconds recommended by apple when the and... I do n't get the ToD will ca n't think the modem and RG6 cabling bundled service,,. See multiple T3 timeouts in a single day, it 's the tftp options and settled out at.. I was on the phone might go dead in mid-conversation and is certified Euro-DOCSIS 2.0 by Excentis )! 0 when this drop occurs additional information in the Event log agin for your help rather. Mac, but 2.0 i 'm thinking the problem is with the upstream equipment those cases when it occurs lost! The actual status of the DOCSIS T1, T2, T3, docsis no ranging response received when will. But i 've had multiple `` No Ranging Response received - T3 error... Reset happens, modem get new downstream frequency and upstream channel... ( now DS. It requires a number of misses before either happens aangesloten op een 'extra wifi punt ziggo.! Time server, some cable modem now i finally got some useful answer from.. Also a lot more than i got from the Rogers Community is to help you answers! Supply problem location to the truth about these errors docsis no ranging response received are constantly up!

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