Price & Quality. You will enjoy top quality calls as you won't need any internet connection. If you’re new to Rebtel, you can try one of our welcome offers for unlimited subscriptions! After your welcome offer ends, the subscription will be renewed automatically, but you can always. I have recharged a week before with a package.This is very bad and Customer service is not well maintained. Avoid. Reply. I went to great lengths explaining to them that - this had never happened, Still, Rebtel charged me $30. You've already flagged this Reply from Rebtel. With Rebtel you can use any kind of phone, anywhere in the World. Your subscription begins on the day you buy it. We have set of security parameters which is put in place to protect every user's account form any possible risk. A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' The response was not even related to my issue. Share. Recently they locked my account and when I try to log on it comes up with a "restricted number" message. Your subscription begins on the day you buy it. The service allows you to call any phone, anywhere. Advice and troubleshooting. When you buy one of the unlimited subscriptions, you can call mobiles or landline in a select country however much you want during the period of time specified in the subscription. We use cookies to improve your experience. I don't use the Rebtel app anymore, how can I avoid being charged? Rebtel is starting a revolution. What is auto top-up? Welcome to Rebtel It will renew automatically after 30 days, or depending on what type of subscription you have. Kindly send an email to our support channel support@rebtel.com so we can take a look at your Rebtel account. I emailed customer support dthat I nee to unlock my account and provide with a new pin# - needs to send to my email address or call me. I have used rebtel for years and now they decided to restrict my number. Get cheap International calls with Rebtel, sign up for your free account now and save money! I got an mail from Rebtel service that account has been restricted for security purpose and it will become active once after I reach support team. Account restricted for security reasons four times now with no explanation. 5 tips for getting the best Rebtel experience. Reason In appropriate deductions from bank account. Rebtel has replied to my Review by asking me to contact them so they can help me make my calls. Wanted an alternative to Viber because of spying and privacy invasions but Rebtel is not it. I m not happy with Rebtel anymore I m not happy with Rebtel anymore. This is the most frustration I had with any phone services. Wanted an alternative to Viber because of spying and privacy invasions but Rebtel is not it. Web-based Calling is under development. Rebtel went ahead to restrict my access to my account. Welcome offers give you a certain period of unlimited calling for free (outlined below) depending on the subscription you buy. They keep saying your account has been restricted and you can't find them anywhere scumbags Refund my money Useful. If you want to call home a lot at the lowest price possible, Rebtel’s unlimited subscriptions are your best bet! Which countries do not allow credit card payments? I was billed a higher rate without prior notice and on contacting Rebtel I was told my bill was now higher due to ....(can't even remember the silly reason), now I've been restricted. How do I change the language on my account? Why am I seeing different prices for the same product? Reply. We also reserve the right to block any number that is exhibiting unusual calling patterns as flagged by our system, such as excessive conferencing or call forwarding, excessive numbers of regular calls of short duration, calls to multiple numbers in a short period of time, and more. My account restricted. How do I delete my Rebtel account? Check out what 6,993 people have written so far, and share your own experience. I explained all I need to change my phone since I moved. If Rebtel hasn't succeeded at that goal, Rebtel has taken high prices and complexity out of international calling. Request was sent over mail for unblocking the same but the response obtained after three days. Demands consent to record calls yet claims they never record calls. The fact still remains that after collecting $1.00 from customers that payment should be reflected in the account that the customer setup A customer shouldn’t have to contact Rebtel … They could at least have sent an email informing me about the increase in price. Where can I check my bonus minutes? How do I change my Rebtel PIN at rebtel.com? They clearly showed great detest stating that I should have notified them first before notifying my bank. VAT: VAT will be charged depending on the country (EU or Australia) from which you are using the service. Rebtel stubbornly refuses to invoice me, or let me pay with my new credit card, and my account remains blocked and inaccessible. Balance Check. We will wait for your email. How do I change or add a credit card in Rebtel? Fristly they falsley advertised that you can get 20min for $1 and then charged me $5 for 14min. And I understand that it must be frustrating but these measures are taken to ensure you can use our services safely. Still, Rebtel charged me $30. Constant bans and restrictions for no reason. Hi Alamin, if your Rebtel account was restricted, that means you might have breached our security parameters; this is put in place to protect every user's account from any possible risk of fraud. Please send an email to support@rebtel.com Thanks!-Mark Lowell Reply from Rebtel. Better rates, better quality. Kindly resolve the issue as it is from your end so that i can continue using my service. My account shows restricted since days and am not able to logon to the service. The rebtel app on the phone says "cannot connect to Rebtel server". Read our. Why is my payment being declined? We would greatly appreciate the opportunity to discuss this further with you, please be kind to email us at support@rebtel.com. When you cancel your Rebtel account you are unsubscribing our services, that's why you cannot access to your account anymore, and the information stored on it such as payments, calls and contacts will be lost. After your welcome offer ends, the subscription will be renewed automatically, but you can always cancel the subscription at rebtel.com or in … My card connected to Rebtel has been compromised. How do I check my balance? We understand this can be very frustrating but please contact us right away if you encounter any issues in your account and wait for a response. How do I change the currency in my account? I sent and email and have not been responed to up till now. Unlike with traditional calling cards, we’ll never leave you guessing about exactly how many minutes are left on your account. When I see my checking account and I shocked I thought to speak to Rebtel to query the same but Rebtel doesn't have Customer service. Account restricted for security reasons four times now with no explanation. Demands consent to record calls yet claims they never record calls. Useful. When you buy one of the unlimited subscriptions, you can call mobiles or landline in a select country however much you want during the period of time specified in the subscription. Now I have one Rebtel account and with it I can call Peru from The US and the US from Peru from multiple lines and it has truly improved our quality of life and communication in a way I thought would never happen. Call any phone, any where! We have now refunded the payment to you. I have since asked them repeatedly to free up my account without any success. It will renew automatically after, 30 days, or depending on what type of subscription you have. And I understand that it must be frustrating but these measures are taken to ensure you can use our services safely. Compared to traditional carriers, Rebtel can save you up to 95% on international calls. What iOS and Android versions are Rebtel compatible with? Do you agree with Rebtel’s 4-star rating? Super SHADY! This means that we won't be able to transfer any information to another Rebtel account. For more details, please see our Terms and Conditions. They unlocked and locked it back within a day. Let's take a look, so we can provide you an immediate solution. Furthermore, we want to apologize that your account was restricted. My card connected to Rebtel has been compromised. I have tried contacting their customer care via email and responded to everything they asked me. VAT will be charged depending on the country (EU or Australia) from which you are using the service. Thanks!-Mark Lowell Yogesh Dubey 25 reviews. Reply from Rebtel. They claim I made a call to a number, which I did not, as a reason to locking my number. Welcome offers give you a certain period of unlimited calling for free (outlined below) depending on the subscription you buy. Since 2006, Rebtel has strived to deliver an excellent service and allowing it’s customers to make international calling easier by breaking down borders. I m not gonna refer Rebtel to anyone in future. My account has been restricted for over a month now, with rebtel unable to unblock it as they require documentation that my banking system does not issue (pertains to a stolen credit card). Try now, your first call is free. Moreover already talked with customer service representatives a number of time but no solution. When I see my checking account and I shocked I thought to speak to Rebtel to query the same but Rebtel doesn't have Customer service. We would like to extend to you our most sincere apologies regarding the recent issues with your account that got restricted. Constant bans and restrictions for no reason. After your welcome offer ends, the subscription will be renewed automatically, but you can always cancel the subscription at rebtel.com or in your Rebtel app. Account restricted. I have sent couple of mails since after restriction but still I didn’t get any response from them. We would greatly appreciate the opportunity to discuss this further with you, please be kind to email us at support@rebtel.com. And Rebtel's really easy to use, too. I emailed many many emails and no replies!!!! Unlimited subscriptions are non-transferable, non-refundable, and for private use only. Which countries do not allow credit card payments? Share. Avoid. Ok! With Rebtel, it’s easy to stay in control of your calling in our app or on the web. I have deleted the app and counted my losses. Rebtel gives you a much better rate than traditional calling cards. Useful. False advertising and account restricted as soon as you pay. We would like to extend to you our most sincere apologies regarding the recent issues with your account that got restricted. | Read 2,481-2,500 Reviews out of 6,993 Hi there, Thanks for writing us a review! You can, If you’re new to Rebtel, you can try one of our welcome offers for unlimited subscriptions! How do I change or add a credit card in Rebtel? Reply. Share. How do I print / export my account activity? I have not been able to use the $9 worth of minutes I already had in my account for almost two weeks. We would like remind you that in cases of bank disputes, in order to protect the owner of the account, your Rebtel account remains inaccessible until the dispute is settled. Useful. Then restricted my account after attempting to make a call. Make cheap calls abroad to any mobile or landline. Share. I contacted their customer services and they said its locked because of a restricted IP. Welcome offers give you a certain period of unlimited calling for free (outlined below) depending on the subscription you buy. Premium, special, service, and non-geographic numbers are excluded. You can cancel your subscription at any time at rebtel.com or in your Rebtel app. If I had to delete all the apps from my phone and keep one, it would be Rebtel. Check back soon! Reply. Thank you Rebtel… Payment. Greatly appreciate the opportunity to discuss this further with you, please be kind to us. Your best bet on my account and when I try to log on it comes up with a is. You want to apologize that your account has been restricted and you ca n't find them anywhere scumbags Refund money! 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